FREQUENTLY ASKED QUESTIONS

What are lab-grown diamonds? Are they real diamonds?

Yes, lab-grown diamonds are 100% real diamonds with the same physical, chemical, and optical properties as mined diamonds. The only difference is their origin - ours are grown in a lab using advanced technology that replicates the natural diamond-growing process.

Can you tell the difference between Lab Grown Diamonds and Natural Diamonds?

There is no way of differentiating between a lab diamond and a natural diamond by looking at them. Even a trained jeweller or expert cannot tell the difference between Natural and Lab Grown Diamonds with their naked eyes or with normal microscopes. Only advanced equipment in gemological labs can identify Lab Grown Diamonds.

Are Oraa diamonds certified?

Yes, all our diamonds above 1 carat come with certification from reputed gemological labs like IGI & GIA to ensure authenticity and quality. You’ll receive a digital or physical certificate with your purchase.

Do you offer customization?

Yes, every piece at Oraa is created with you in mind—your milestones, your stories, your style. We're here to celebrate moments that are precious to you.

Whether it's an engagement ring or a personalized pendant, we can help bring your vision to life. Get in touch with us by filling the form here.

What materials do you use?

Our fine jewelry is crafted in solid BIS Hallmarked 14K/18K gold assuring you of purity and ethical craftsmanship. Our Lab Grown Diamonds are set by skilled artisans with utmost precision.

From the thoughtful sourcing of materials to the intricacy of our designs and the skilled execution of each detail, we ensure every Oraa piece is crafted to be treasured for years to come.

Can I order from outside India?

Yes, we ship worldwide! All international orders are processed with express shipping and secure packaging with UPS. All applicable import duties, VAT, taxes, tariffs, handling fees, customs charges, brokerage fees, and the like, are to be borne by the customer at delivery.

How long will it take to receive my order?

Since we work on a made-to-order model, all pieces are estimated to be completed in approximately 3-4 weeks with love and care by our master artisans, right here in India.  All orders are processed with express shipping and secure packaging with UPS.

What is your return policy?

Our pieces are diligently handmade-to-order, and therefore, are final sale and cannot be returned or refunded.

Can I resize my ring or make adjustments?

Within the first two years, the first ring resize (three sizes up or down) will be complimentary on engagement rings, as well as one general maintenance check which includes ensuring all stones and prongs are set and secure, a deep clean and polish. Shipping charges may apply depending on your location.

Do you offer warranty or repairs?

Absolutely. Your jewelry is our best advertisement, and we want it to always look its best for you. If anything happens to your piece or it needs a little love, our customer service team is here to help you. For repairs beyond that or accidental damage, we offer lifetime assistance at nominal charges. Shipping charges may apply depending on your location.

Will the diamond lose its sparkle over time?

No, lab-grown diamonds are as durable and brilliant as mined diamonds. With proper care, your Oraa piece will shine for generations.

How should I care for my jewelry?

Keep your pieces away from harsh chemicals, perfumes, and extreme humidity. Store them in the Oraa box provided, and clean occasionally with mild soap and a soft brush.

How to place Bulk Orders?

Whether you're an established brand or an emerging label, we partner with you to bring your vision to life—offering flexibility, customization, and a commitment to craftsmanship that stands the test of time. Let Oraa be your trusted manufacturing partner in building a jewelry line that’s designed to inspire and made to last.